Photo credit: Yen Ngo, Vietnam
As part of our commitment to good business, we engage regularly with key stakeholders. This process helps us to understand, prioritize and manage our sustainability impacts as an organization as well as evolve our client services.
We engage with stakeholders through a variety of mechanisms, including direct dialogue, surveys, engagement at professional and industry forums, and sharing information. The frequency and nature of this dialogue are designed to enable regular communication with stakeholders on key issues. We conduct additional engagement with stakeholders as part of the development of our sustainability reports, and this feedback is an important input of our report preparation.
We convened a panel of external stakeholders to provide independent feedback on our materiality assessment process and draft Sustainability Report.
Feedback from our stakeholders
Stakeholder feedback is integral to ERM’s sustainability reporting process. Open the links below to view the key issues raised by each stakeholder group, along with links to information on how we respond to these issues.
Employees
| Top issues raised | ERM's response in the report |
| Our people | |
| Business conduct & ethics | Business conduct & ethics |
| Health, safety & well-being | Health, safety & well-being |
| Climate risk | |
| Client satisfaction | |
| Contributing to society & local communities |
ERM senior leaders
| Top issues raised | ERM's response in the report |
| Business conduct & ethics | Business conduct & ethics |
| Our people | |
| Health, safety & well-being | Health, safety & well-being |
| Climate risk | |
| Client satisfaction | |
| Contributing to society & local communities |
External thought leaders
| Top issues raised | ERM's response in the report |
| Business conduct & ethics | Business conduct & ethics |
| Climate risk | |
| Impact on sustainability agenda | |
| Diversity, equity, equality & inclusion | |
| Health, safety & well-being | Health, safety & well-being |
| Strategy |
Key clients
| Top issues raised | ERM's response in the report |
| Business conduct & ethics | Business conduct & ethics |
| Climate risk | |
| Health, safety & well-being | Health, safety & well-being |
| Service quality & accuracy | |
| Supply chain social impacts | |
| Water | The ERM Foundation |
| Community engagement | Impact through collaboration |
Competitors
| Top issues raised | ERM's response in the report |
| Diversity, equity, equality & inclusion | Diversity, equity, equality & inclusion |
| GHG emissions reductions & renewable energy | |
| Employee training & development | Learning & development |
| Employee engagement & satisfaction | Our people |
| Data privacy & information security | Data privacy & security |
| Business conduct & ethics | Business conduct & ethics |